1. Personal
  2. Debit Card Pin -TnC

Personal Identification Number (PIN): Terms & Conditions

Definitions: In these terms and conditions, unless there is anything repugnant to the subject or context thereof, the following words / expressions shall have the meaning as stated herein under:

  • "Account" refers to the savings and /or current account designated by IndusInd Bank to be eligible account/s for operations through the use of the Card.
  • "Accountholder" refers to individuals, proprietorships, partnership concerns or company holding an Account with IndusInd Bank. Provided however in case of savings account, the expression “Accountholder” refers to only individuals holding such account with IndusInd Bank.
  • "ATM" means any Automated Teller Machine, whether in India or overseas, whether of IndusInd Bank or a specified Shared Network, at which, amongst other things, the Cardholder can use his Card to access his funds in his Account, held with IndusInd Bank.
  • "Card" refers to the IndusInd Bank debit card issued to the Accountholder in India and/or any other person specified by the Accountholder to IndusInd Bank.
  • "Cardholder" refers to the Accountholder of IndusInd Bank or any such person authorized by the Accountholder to whom a Card has been issued and who is authorized to hold the Card.
  • "IndusInd Bank" or “the Bank” shall mean IndusInd Bank Limited, a company incorporated under the Companies Act, 1956 and a bank within the meaning of the Banking Regulation Act, 1949, having its registered office at ……..(which expression shall, unless it be repugnant to the subject or context thereof, include its successors, representatives and assigns), the proprietors / owners of the Card.
  • “Internet Website” shall mean websites of the Merchant Establishments wherever located which honor the Card for payments to be made by the Cardholder of the goods and services purchased through these websites or otherwise and shall include among others, the websites of stores, shops, restaurants, hotels, utility companies, railways and airline organizations advertised as honoring the Card.
  • "Merchant Establishment" shall mean such physical and/or virtual establishments, wherever located, which honor a VISA / VISA Electron card or MasterCard and shall include, among others, stores, shops, restaurants, hotels and airlines cash advance points including ATMs and mail order advertisers (whether retailers, distributors or manufacturers).
  • "Merchant" means any person who owns or manages or operates a Merchant Establishment.
  • "PIN" means the Personal Identification Number allocated to the Cardholder by IndusInd Bank or chosen by the Cardholder/ Bank from time to time, in relation to the Card.

Personal Identification Number (PIN): Generation
To enable the Cardholder to use the Card, a Personal Identification Number (PIN) will be issued to him in the first instance. IndusInd Bank exercises utmost care and caution when issuing the PIN/s and also ensures, to the maximum extent possible, that the same is not disclosed to anyone except the Cardholder. The PIN shall be mailed to him and the Cardholder shall ensure that the same is received in a sealed envelope. This PIN may subsequently, be changed by the Cardholder, at his own risk, at any IndusInd Bank ATM or at designated IndusInd Bank branches.

The Cardholder acknowledges, represents and warrants that:

  • The PIN issued to it provides access to the Account and that the Cardholder accepts the sole responsibility for use, confidentiality and protection of the PIN, as well as for all orders and information changes entered in to the Account using such PIN.
  • The Cardholder  confirms and undertakes  that it shall maintain upmost security and confidentiality of the Pin so generated by it/him/her or issued to it by the Bank and  shall not record the PIN in a negligent manner resulting in a misuse or compromise of the PIN or the exposing the PIN to unauthorized access or usage by a Third Party /Individual.
  • The Cardholder grants express authority to IndusInd Bank for carrying out transactions and instructions authenticated by the PIN and shall not revoke the same.
  • IndusInd Bank has no obligation to verify the authenticity of the transaction instruction sent or purported to have been sent from the Cardholder other than by means of verification of the Cardholder's PIN.
  • The Cardholder shall at all times take all appropriate steps to maintain the security of the PIN.
  • IndusInd Bank may, in its absolute discretion issue a new PIN on the existing Card.

Exclusion from liability: Subject to the provisions stated herein and as specified by IndusInd Bank from time to time,

  • The Cardholder will not hold IndusInd Bank liable in case of any improper/ fraudulent/unauthorized/ duplicate/erroneous use of the Card and/or the PIN.
  • IndusInd Bank will also not be liable for any consequences connected with the use/ misuse of the Card by any third party due to the Card falling in the hands of any third party or the PIN coming to the knowledge of any third party.
  • If any third parties gain access to the services, including the Account, the Cardholder will be responsible and shall indemnify IndusInd Bank against any liability, costs or damages arising out of such misuse / use by third parties based upon or relating to such access and use or otherwise.